Chapter2's Terms and Conditions

These Terms & Conditions apply to the chapter2.ws website and all associated services and platforms. Chapter2 is an internationally licensed online gaming platform serving players from Bangladesh and various other countries.

By using any of chapter2's services, you confirm that you have fully read, understood, and agreed to these Terms and Conditions. If you disagree with any of these terms, please refrain from using our platform.

While these Terms & Conditions are published in Bengali, the English version shall serve as the authoritative legal document. Chapter2 reserves the right to update these terms at any time, and registered users will be notified of any changes in a timely manner.

To register on chapter2, you must be 18 years of age or older. All information provided at registration must be accurate, complete, and up to date. Accounts created with false information will be terminated.

Each person may operate only one account. If multiple accounts are detected under the same individual, all accounts will be closed and all balances may be forfeited.

• Providing your full name, date of birth, and address is required at registration
• A valid mobile number and email address must be verified
• As part of the KYC process, a copy of your national ID card or passport must be submitted
• Keeping your account password confidential is solely your responsibility
• Using another person's account is strictly prohibited
• You can update your account information at any time

Chapter2 supports all major payment methods available in Bangladesh. Deposits are generally credited to your account instantly. If there is any delay, please contact the support team.

All deposits are calculated in Bangladeshi Taka (BDT). Deposits from third-party accounts are not accepted and will be returned. Chapter2 reserves the right to investigate any suspicious deposit.

Your KYC verification must be completed before making a withdrawal. Withdrawal requests are typically processed within 24 hours, though additional verification may be required in some cases, which could extend the timeframe.

• Minimum withdrawal amount is ৳500
• It is recommended to use the same method for both deposits and withdrawals
• At least one deposit must be made before your first withdrawal
• Wagering requirements must be met before withdrawing bonus funds
• You may continue playing while a withdrawal is being processed
• Chapter2 reserves the right to investigate unusual withdrawal patterns

All bonus offers on chapter2 are subject to specific terms and conditions. Please read the individual terms of each offer carefully before claiming. Any misuse of bonuses will result in action being taken against the account.

The wagering requirement is a specified multiple of the bonus amount that must be met before the bonus balance can be withdrawn. For example, a BDT 1,000 bonus with 20x wagering means you must place BDT 20,000 in bets.

• The welcome bonus is available once per new account only
• Bonuses will be forfeited if the claim deadline has passed
• Some games may be excluded from bonus wagering or contribute at a reduced rate
• Multiple bonuses cannot be active at the same time
• Winnings from free spins are generally subject to 30x wagering requirements
• Chapter2 reserves the right to modify or cancel any bonus program

Every game on Chapter2 has its own rules. All game outcomes are determined by an internationally certified RNG (Random Number Generator) system, which is regularly audited by independent third parties.

If a technical error results in an incorrect payout, chapter2 reserves the right to correct the amount. In live games, the dealer's decision is final. For Sports Betting, if a match is cancelled or suspended, the bet will be refunded.

The following activities are strictly prohibited under Chapter2's Terms & Conditions. If any such activity is detected, the account will be suspended and the balance forfeited.

• Creating multiple accounts under the same person's name
• Registering with a false identity
• Strategic betting with the intent to abuse the bonus system
• Attempting to exploit hacking, malware, or any other technical advantage
• Using the platform for money laundering
• Abusive behavior or harassment toward other players
• Playing using automated bots or software

You may request to close your account at any time. Once you contact the support team, the account will typically be deactivated within 24 hours. You will be given the opportunity to withdraw any valid balance before the account is closed.

Chapter2 also reserves the right to temporarily suspend or permanently close any account for reasons including, but not limited to: breach of terms, suspected fraud, failure to complete KYC verification, or legal requirements.

Chapter2 is firmly committed to responsible gaming. Gaming is a form of entertainment — it should never be viewed as a source of income. We want every member to enjoy gaming in a happy and healthy way.

To support this, Chapter2 provides a range of protective tools that any member can activate from their profile settings. These tools are completely free to use and take effect immediately.

• Set daily, weekly, and monthly deposit limits
• Use the session timer to manage how long you play in a single sitting
• Use a cooling-off period (24 hours to 6 weeks)
• Enable reality checks — get periodic summaries of your time and spending
• Choose self-exclusion if you need it

If you're experiencing gaming-related issues, don't hesitate to seek professional help. Our support team can connect you with the right resources and organizations.

For any complaint or dispute, please contact our customer support team first. Most issues can be resolved within 24–48 hours. If the matter cannot be resolved through support, a formal complaint process is available.

A formal complaint will receive an initial response within 7 business days. Complex cases may take up to 28 days to fully investigate. Every member has the right to appeal chapter2's final decision to an independent mediation body.

Chapter2 reserves the right to update or modify these Terms & Conditions, in whole or in part, at any time. For significant changes, a notification will be sent to your registered email and a notice will be published on the website.

Continued use of the platform after any changes will be considered your acceptance of the updated terms. We recommend reviewing this page regularly. The "Last Updated" date at the top of the page will always reflect the latest revision.

If you have any questions about these Terms and Conditions, our support team is always ready to help. We offer live chat assistance 24/7, seven days a week.

• Live Chat: Available at the bottom-right corner of any page on the website
• Email: support@chapter2.ws
• Help Center: chapter2.ws/help-center
• Frequently Asked Questions: chapter2.ws/faq

Our support team is available in Bengali. For common issues, we recommend checking our Help Center and FAQ page first — you'll find answers to most questions there.